First-level customer support on the phone, answered by an AI agent

A large share of support calls ask the same things: where is my order, how do I return it, what are the opening hours, how do I reset my access. A voice agent answers those immediately and passes the rest to your team with the context already collected.

What first-level support looks like with an agent

• Order and delivery status: a GET tool reads your order system with the order number or the caller's phone number.
• Frequently asked questions: answers from the prompt, kept up to date by editing it.
• Account requests: a POST tool opens a ticket or a callback request with what the caller said.
• Escalation: the built-in transfer tool hands the call to your team's number.

Your team gets the context

Every call ends with a webhook carrying the transcript, the duration and the outcome. The dashboard keeps the full log of every tool call with the request and the response. When a call is transferred, the person picking up can see what was already said.

Several customers, one platform

If you run support for several brands or clients, each customer can have its own agents and tools, with its own price list. A tool assigned to a customer can only be used by that customer's agents. Customers can read their calls and costs through the API.

Hosting and data

The platform runs in Switzerland. Calls, transcripts and logs stay there. The data processing terms describe the roles and the retention.

Related pages

• An AI receptionist that answers the phone
• After-hours and overflow: the calls nobody can take
• Tools: the agent calls your HTTP endpoints